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Service Management – (M.Sc.)
Catholic University of Portugal - Porto
School of Economics and Management
| Annual Tuition Fee: | ≈ € 4,800 - | ||
| Location: | Porto / Portugal / View location on map ▾ Hide location on map ▴ | ||
| Duration: | 18 months | Start Date: | October |
| Education Variants: |
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| Languages: | English Portuguese | ||
Location of Catholic University of Portugal - Porto
The Service sector now accounts for about 70% of the GDP of most of the developed economies. Despite this, this sector still displays low levels of efficiency and quality due to the lack of professionals with the right skills. Renowned companies such as Accenture and IBM have called on universities to close this skill gap and prestigious schools such as MIT and London Business School have already responded to this challenge by offering programs in this area.
The objective of the MSc in Service Management is to fill this gap in the labor market by training professionals for the new service-intensive economies (e.g., services in healthcare, banking, insurance, the public sector, consulting, retail, transport, communication, etc.). Graduates are expected to contribute effectively to increasing the productivity, quality and innovativeness of industries and tasks related to services, through the application of rigorous management methods. The program aims not only to teach the state-of-the-art in Service Management, but also to develop capabilities of logic reasoning and behavioral skills that will foster a successful entry into today´s competitive job markets. The program has a highly qualified faculty team. Following the most recent international trends, the program is multidisciplinary in nature, including perspectives from Marketing, Operations, Human Resource Management and Information Systems, among others.
The program is targeted at 1st cycle Bologna graduates (180 ECTS) who wish to develop a career in the areas of design, development and management of services in any sector, including the manufacturing sector. For students from a Management/Economics background, the program works as a specialization degree in the themes that are relevant for managing services. For students from other backgrounds (for example, Engineering, Sciences, and Social Sciences) the program works as a solid training in Management, complementing their first degrees.
Contents
Program StructureThe MSC in Service Management has 10 courses and a Master´s dissertation, project or internship report, with a total of 96 ECTS. Regarding the curricular component, students must attend and obtain course approval in a minimum of ten courses, with a total of 60 ECTS. From these 10 courses, 8 are compulsory and 2 are optional. The dissertation, project or internship report totals 36 ECTS.
The two optional courses can be chosen from the wide variety of courses FEG offers. The dissertation, project or internship report totals 36 ECTS. Successful completion of the academic component of the MSc in Service Management is awarded the postgraduate diploma in Service Management
In exceptional circumstances, students may choose optional courses from different Master´s programs offered by other faculties of Catholic University.
Students may apply to the MSc in Service Management in either a full time (3 semesters) or part time (4 semesters) regime. This choice must be made at the time of the application to the Program, and students in the part time regime must follow the course´s pre-established sequence.
CoursesCourses are taught in two semesters, corresponding to a total of 300 contact hours. Candidates for the Master degree should attend the Research Methods seminars and are strongly encouraged to participate in the School´s regular internal research seminars.
IELTS
You are normally required to take an English Proficiency Test.
Most European Universities recognise the IELTS test.
Take testRequirements
Graduates from different scientific areas may submit their application for the FEG´s Master´s Degree programs. FEG (School of Economics and Management) offers basic intensive preparation economics and management courses the weeks prior to the beginning of classes. Applications for FEG´s Master´s Degree programs are permanently open. Vacancies for each program are filled in the order applications arrive and in the manner the minimal admission requisites are fulfilled. At this point, a vacancy is opened to the candidate.
Conditions of admission and exemption regimes
The application process for the Master programs of the School of Economics and Management of Catholic University must contain documents proving academic and scientific competency, as well as a mastery of English. The GMAT (Graduate Management Admissions Test) is valuable in the selection process when evaluating applicants´ academic and scientific competencies. Candidates may also present results of other relevant EFL (English as a Foreign Language) tests - e.g. TOEFL (Test of English as a Foreign Language) or a candidate may demonstrate that he has sufficient knowledge of English that he could maintain reasonable oral and written expression in English.
Additional Requirements
| Minimal degree required: | Bachelor's degree |
| Minimal amount of work experience | Not specified |
Accreditation
The implementation of the Internal quality assurance system (SIGIQ) in Católica.Porto involves procedures common to courses in the 2nd cycle and when necessary,
specific procedures for the course. These procedures include the regular administration of 3 types of questionnaires assessing: 1) courses and teaching (students), 2)
global quality factors - coordination, organization and teaching resources (students and teachers), 3) employability (graduates). Dissemination of results has an
individual dimension (teachers) and other communications to the academic community. Mechanisms for assessing internships are being developed (host institutions
and supervisors) and theses supervision. The results obtained by questionnaires will be linked to performance indicators of educational efficiency to make room for
self-assessment procedures at different levels - teaching, coordination of courses, pedagogical and scientific councils and directorates.
Ask a Question
You can contact Mobility and International Relations Office to ask a question about Service Management at Catholic University of Portugal - Porto.
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