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Service Management and Design (SMD) – (M.Sc.)
WMG, International Manufacturing Centre, University of Warwick
WMG, International Manufacturing Centre
| Application Deadline: | as early as possible | ||
| Annual Tuition Fee: | ≈ € 11,500 - ≈ € 22,360 (non-EEA) | ||
| Location: | Coventry / United Kingdom / View location on map ▾ Hide location on map ▴ | ||
| Duration: | 12 months | Start Date: | October |
| Educational Form: |
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| Education Variants: |
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| Credits (ECTS): | 60 | ||
| Languages: | English | ||
Location of WMG, International Manufacturing Centre, University of Warwick
Service is at the heart of a new business paradigm that assumes co-creation of value across a network of suppliers. Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. This transition requires strong leadership that blends multidisciplinary expertise.
This course is suitable for you if you want to work as a leader or manager in service based industries. You will learn the systems and techniques used to manage service industries and creation of value in the business across suppliers within the industry and within industry processes.
Learning Outcomes
Through a combination of both practice and academic rigour you will develop the skills and knowledge to be able to:
- Throughly understand customer needs, be able to manage business performance through the development of personal awareness/capabilities for managing services.
- Understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.
- Develop awareness of excellence in service from a variety of sectors from across the globe.
- Understand the lifecycle of service systems and have a working knowledge of tools, techniques and trends for service design and management.
- Understanding the principles of selling services and the implications on structuring a service organisation.
- Gain the theoretical knowledge to understand and explain the emergent behaviour of systems and recognise the importance of data, process control and measures to drive the right behaviour.
- Appreciate costing techniques and the implications of networks of value and lifecycle cost models to make the right decisions.
- Have awareness of information systems and enabling technologies for service.
Contents
Course Modules
- Service Design and Delivery
- Business Model Generation
- Service Support Technologies
- Innovation
- Reputation Management and Sales
- People Management in Service Industries
- Financial Analysis and Control Systems
- Project Planning, Management and Control
- Leading Change
Elective Modules
You can choose one elective from the list of elective modules to bring the total number of modules to ten. If you gain exemption from some of the compulsory modules because of prior experience or qualifications, then you must choose more electives.
Project
The project is worth 50% of the final grade and supports you in developing your personal research skills.Work on your project runs concurrently with your module work. .
You are expected to devote an appropriate portion of your time and intellectual effort to the project during the course i.e. approximately 900 hours or 6 months study.
Learning Style
The taught component of the course is a mixture of traditional lectured material, syndicate/group work, large scale delivery, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.
Industrial visits are available to all students and the course is assessed through post module assignments.
Each module will usually last one week.
You are normally required to take an English Proficiency Test if you come from a non-English speaking country.
Most European Universities recognise the IELTS test.
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Requirements
For our MSc programmes you should normally have obtained at least the equivalent of a UKsecond class honours degree, or an equivalent qualification in a science, engineering, IT, business or management discipline.
- For Programme and Project Management (PPM) a wider range of first degree subjects are accepted - you do not necessarily have to have studied a science, engineering, IT or business related course.
- For Manufacturing Systems Engineering (MSE) you must have a BSc in an engineering related subject.
- For Cybersecurity and Management (CSM) you must have a BSc in Computer Science, IT or closely related subject.
- There are two study routes for Digital Healthcare (DH): clinical and engineering. For the clinical route you must have a first degree in a clinical subject or Allied Health Profession courses. Degrees in Life Sciences may also be accepted. For the engineering route you must have a degree in a Science, Engineering or Technology discipline, or other subject involving significant numerical work. General Business degrees are not acceptable for either of the Digital Healthcare courses.
If you have a good honours degree in another discipline, and can show proof of satisfactory numeracy, you may also be considered. We may also consider degrees in other disciplines if you have two or more years of relevant work experience.
Additional Requirements
| Minimal degree required: | Bachelor's degree |
| Minimal amount of work experience | Not specified |
Language Proficiency
| IELTS Band: | 6.5 |
| TOEFL Internet-based: | 92 |
Accreditation
The University of Warwick accredits all of our courses, along with professional membership bodies approving many of them.
Accredited Courses
MSc Engineering Business Management – accredited by The Chartered Institute of Purchasing and Supply.
MSc Supply Chain and Logistics Management – accredited by The Chartered Institute of Purchasing and Supply.
MSc Cybersecurity and Management – accreditation expected in the near future.
The University Of Warwick is currently in the later stages of discussions with (ISC)² regarding the formation of an Academic Alliance. The Academic Alliance concerns the delivery of the Official (ISC)² CISSP Compact Review Seminar & Certification Examination to the MSc Cyber Security Management students at the University, allowing them to benefit from both academic as well as professional certification excellence.
Funding details
In 2012, WMG will be awarding up to £500,000 in scholarships and bursaries to students on our full-time MSc programmes. Note that these awards apply only to students who will commence their studies Autumn 2012.
Special Bursaries for students from Latin America, Iran, Turkey and Syria
If you are deemed for fee purposes to be from a Latin American country, Iran, Turkey or Syria then you will automatically be awarded these tuition fee bursaries. There is no need to apply for these awards and there is no deadline, they are given to all eligible offer-holders who are from these areas. Note that the Turkish and Syrian awards are dependent on your final GPA as awarded by a recognised Turkish / Syrian Institution. If you are a Turkish or Syrian national but studied at undergraduate level at a University outside your home country, a judgement will be made by us on the GPA equivalence. These awards will be paid towards tuition fees only.
Scholarship awards
The following competitive scholarships are available for offer holders who will start in 2012. There is no need to apply for these awards, all eligible students will be considered, however you must have an offer from us and have accepted it by the end of June 2012. Applications will be considered during the first two weeks of July and winners notified soon afterwards. Winners will be selected on the basis of academic merit.These awards will be paid towards tuition fees only and are offered only to self-funded students who commence studies in October 2012.
Early Acceptance Scheme
Students paying the overseas tuition fee rate who are offered a place our courses can request a place on the Early Acceptance Scheme (EAS). Once accepted onto the scheme you must pay a £500 deposit which is credited to your tuition fee account. This deposit must be paid within 4 weeks of acceptance onto the scheme. In return, WMG will give you a £1000 discount on your overall fees.
The £500 deposit is non-refundable, so we will not repay the deposit if you subsequently choose not to study with us, or fail to meet the conditions of your offer. Only join the scheme if you are absolutely sure you intend to study at WMG starting autumn 2012. We recommend that students on conditional offers DO NOT apply for this scheme.
You must have an offer of a place from WMG before applying for the scheme.
- We will not accept EAS applications or deposit payments from a third party.
- Places on the scheme are very strictly limited with places allocated on a first-come-first-served basis.
- There are a total of 80 places available for 2012. We expect the scheme to fill very quickly so we recommend you apply as soon as possible.
- The scheme is only available to students who have offers for the full-time MSc courses run by WMG in the UK, it is not transferrable to other courses at Warwick.
- The Early Acceptance Scheme is not available to students paying home/EU fees.
Other scholarships and Funding Information
- Panasonic Trust - Royal Academy of Engineering award £8000 scholarships for UK citizens who have an Engineering degree (or related disciplines). More information is available from the RAE website.
- Chevening - British Council scholarships can cover the full costs of study and are offered in 150 countries. More information is available from the Chevening website.
- WMG will submit nominations for consideration of two students for the joint Warwick & ANFCT Scholarships. You must have accepted an offer from us by 30th April 2012. Note that these awards are available to eligible students in all departments at Warwick and are not specific to WMG.
- WMG and The Central Bank of India (CBI) have an agreement that all Indian students applying for one of WMG's Masters courses can now take advantage of fast-track loan arrangements provided by the CBI. This will ensure a swift and speedy response to applications regarding loans to support MSc study in WMG at the University of Warwick. For further information, please contact our regional representative in India: C. Venuprasad, venu.prasad@wmg.warwick.ac.uk
Please note that students on WMG's taught MSc programmes who commence studies October 2012 are not eligible for the Commonwealth Shared Scholarships (formerly known as DFIDSS).
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