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Strategic Quality Management – (M.Sc.)
University of Portsmouth
Portsmouth Business School
| Location: | Portsmouth / United Kingdom / View location on map ▾ Hide location on map ▴ | ||
| Duration: | 12 months | Start Date: | September |
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| Languages: | English | ||
Location of University of Portsmouth
The programme will provide you with the appropriate knowledge and understanding to enable you to make an effective contribution to the implementation of policies in order to achieve customer focus and continuous improvement. Such contributions will be developed in respect of the operational, functional and strategic management of quality.
The course has been designed to give students the maximum flexibility either in one year as full time students or within two years as part time or distance learning students. Distance learning is through the use of comprehensive notes for each unit with individual support as required; contact methods include assignment feedback, email/phone and optional tutorials and workshops.
Contents
o Management systems: standards of ISO:9000, ISO:14001 and OHS&S 18001, quality design, planning and innovation, standards integration and quality awards.
o Total quality management and organisational behaviour: the concepts of TQM - customer focus, results orientation, partnership development, continuous improvement, corporate social responsibility, management by processes and facts, leadership, people involvement and development.
o Quantitative methods: probability, acceptance sampling, reliability, the design of experiments, the Taguchi methodology and SPC.
o Business systems: systems concepts, quality in software development, management and quality, knowledge management, kaizen and six sigma, soft systems methodology and financial management systems.
o Performance evaluation: auditing, benchmarking, self-assessment, failure mode and effects analysis, SERVQUAL and quality function deployment.
o Research methods: research philosophy and approaches, literature reviews, trustworthiness, sampling, questionnaires and interviews etc.
o Change management: organisational change, technical change, project management and business process re-engineering.
o Strategic quality management: the evolution of quality, competing through quality, customer value and value through the supply chain.
There is also an introductory/pre-course reading unit on Business environment and Operations management to help you put strategic quality into a business context.
IELTS
You are normally required to take an English Proficiency Test.
Most European Universities recognise the IELTS test.
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Register Now!Requirements
A good honours degree or equivalent in a relevant subject, plus relevant managerial experience. Practising managers without an honours degree, who have substantial relevant experience and the academic potential to achieve the award will also be considered. Part time applicants are subject to an interview.
English language proficiency at a minimum of IELTS band 6.5 or equivalent, with a minimum score of 6.0 in all individual components.
Language Proficiency
| IELTS Band: | 6.5 |
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