M.Sc. IMSE: International Master in Service Engineering

Tilburg University

Application deadline: June 1; Non EU without scholarship: April 1; EM scholarship: January 15
Tuition fee:
  • € 4,000 / Year (EEA)
  • € 10,296 / Year (Non-EEA)
Start date: August  2015
Credits (ECTS): 120 ECTS
Duration full-time: 24 months
Partnership: Joint
  • English
Delivery mode: On Campus
Educational variant: Full-time

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The International Master in Service Engineering (IMSE) is a program designed at the interface of software service systems and business processes. It focuses not on any single aspect of service but on service as a system of interacting parts encompassing people, technology and business. The program prepares you to become a thought leader in emerging technologies such as cloud and service computing.

This multiple degree program takes 2 years and is offered jointly by the Tilburg University (the Netherlands), the University of Stuttgart (Germany) and University of Crete (Greece).

Key characteristics

* You will earn 3 Masters degrees in 2 years from Tilburg University, the University of Stuttgart and the University of Crete
* A unique experience in an international classroom that will broaden your views on Business and IT
* Internships in a European company are the basis for your Masters thesis and will give you fast track career opportunities
* Close cooperation with top research institutes

Career Perspectives
After successful completion of the IMSE program, you will be awarded a joint degree in Service Science.

The respective governments are in the process of accreditating the joint degree program. In the unlikely event that the joint degree will not be recognized before graduation, IMSE-students will be awarded with the following three internationally recognized Master degrees with a concentration in Services Science:

* MSc Information Management from Tilburg University
* MSc Information Technology from University of Stuttgart
* MSc Computer Science from University of Crete

The IMSE program prepares students with a Bachelors degree in either business and/or information technology (computer/information science) to become new service engineers at the intersection of software service systems and business process management by placing emphasis on the international business context of their work. In particular IMSE prepares you for a job as:

* Project Managers in International projects on the implementation, roll-out and management of (software) service systems;
* Software (Cloud) Service architects: designing the technical infrastructures of service enabled applications
* Enterprise Architects: architecting and aligning enterprises processes, structure, data and control
* Entrepreneur: putting innovative new service-centric and/or cloud enabled products on the market (you inventing the a new Facebook or Twitter killing app);
* Business Process Analysts: analyzing and optimizing end-to-end processes that embody service systems;
* Web Service (IT) professionals: experts in the development and composition of Web services into enteprise applications.
* Scientists (PhD program): IMSE graduates are well-prepared to successfully pursue a career in academia

When taking into account the global need for service innovation, we expect that the IMSE graduates will have no problem whatsoever to find suitable jobs inside or outside of Europe. As graduates have acquired expert knowledge at the interface of software service systems and new globe-spanning business processes.


The IMSE programme consists of 120 Credits (ECTS), equivalent to 3360 hours of study, offered over four semesters. The first semester, which starts at the University of Stuttgart in August, contains 5 core courses of 6 ECTS each. More detailed course descriptions can be found in the IMSE Course Catalogue.

Please note that the course overview below is provisional.

First semester

* The first semester will start in August at the University of Stuttgart.

Core Courses

* Workflow Management
* Web Services
* Message-Based Applications
* Datawarehousing and Analytics
* Service Management and Clouds

Optional Courses

* Will be decided on an as-needed basis.

Second Semester

* The second semester will start in February at the University of Crete.

Core Courses

* Introduction to Service Networks Science and Engineering
* Process Management Systems
* Infrastructure Technologies for Large Scale Service-Oriented Systems
* Digital Economics
* Summer School

Optional Courses (please choose one course)

* Laboratory of Internet Attacks and Defence Techniques
* Distributed Systems
* Mobile Networks and Computing

Third semester

* The third semester will start in September at Tilburg University.

Core courses

Advanced Resource Planning

* Business Process Integration
* Service Oriented Architectures
* Enterprise Governance of IT
* Enterprise Architecture as a Business Strategy

Fourth Semester

* The fourth semester will start in February and will consist of an industry internship and a Masters thesis.


The IMSE Admission Board accepts applications from graduates of accredited colleges and universities that meet the criteria, as listed below.

Admissions Criteria

* The program is open to students with a Bachelors or equivalent undergraduate degree (180 ECTS) either in Management/Economics/Business Administration or in Computer Science/Information System. In general, it is important that students have sufficient technical (information systems) background, either obtained through education or work experience. It is also desirable to have some exposure to business topics in addition to Information Systems knowledge. Students with an engineering degree can be admitted if their previous education includes IT and information systems.
* A satisfactory scholastic average, a minimum 3.0 (B) grade-point average in Bachelors degree work completed after the first two years.
* If you are required an English proficiency test then include an official copy of one of the following English proficiency tests: Academic IELTS (min. 6.5 overall/6.0 on parts), TOEFL (min. paper based: 575, computer based: 233, internet based: 90) or Cambridge Proficiency
* An official copy of your GMAT test. The average GMAT score of accepted students is 600. Or an official copy of your GRE test score. Our incoming students usually score above the 75% percentile on the quantitative section, above the 50% percentile on the verbal section and above 25% on the AWA section .
* Students with a relevant Bachelor degree from one of the partner institutions of the Tilburg School of Economics and Management, University of Stuttgart and University of Crete do not need to submit the GMAT/GRE test score. (Note: a GMAT/GRE test score is however mandatory in case a student wants to qualify for an Erasmus Mundus category A scholarship. The GMAT/GRE test is optional for those students who wish to apply for the EM Category B scholarship).
* Upload your complete application package in our online application system, including motivation letter, two reference letters and CV before the application deadline.

English Language Requirements

IELTS band: 6.5
TOEFL paper-based test score : 577
TOEFL iBT® test: 90


The Erasmus Mundus program is a co-operation and mobility program in the field of higher education. It aims to enhance quality in European higher education and to promote intercultural understanding through co-operation with third countries.

The Erasmus Mundus program supports high-quality European Masters Courses, by providing attractive grants for students from around the world. For Academic Year 2014-2015, approximately 9 scholarships* will be available.
There are two types of scholarships, namely the Erasmus Mundus Category A scholarship and the Erasmus Mundus Category B scholarship. For Academic Year 2014-2015, approximately 6 Category A scholarships* and 3 Category B scholarships* are available.

2014-2015 Windows scholarships

Similarly to previous years, additional scholarships should be made available for:

* Students from Western Balkans and Turkey (Albania, Bosnia-Herzegovina, the former Yugoslav Republic of Macedonia, Montenegro, Serbia and Kosovo)
* Students from ENPI South (Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Syria, Tunisia, Occupied Palestinian Territory)
* Students from the ENPI East (Armenia, Azerbaijan, Belarus, Georgia, Moldova and Ukraine

The distribution of these scholarships among the 138 EMMC consortia offering scholarships in 2014 will depend on their respective demand and on the geographical balance among the candidates from the countries concerned.

*Please note that these numbers are still provisonal as they have not been confirmed yet by Erasmus Mundus. The official announcement is expected in Nov/Dec 2013.

1. Category A Scholarships (incl. Window scholarships)
Category A scholarships (third-country students) amounts to 48.000 for two years. Third-country nationals, eligible for an Erasmus Mundus scholarship, are citizens fromall other countries than: the 27 EU member States (Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, The Nederlands, Portugal, the UK,Sweden,Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Spain) and the EEA-EFTA states (Norway, Lichtenstein, Iceland ).

In particular, Erasmus-Mundus applicants who are not residents of any of the above countries, and who have not carried out their main activities (studies, work, etc.) for more than a total of 12 months over the last five years in any of the above countries, fulfil the requirements of a third country student.

2. Category B Scholarships
A category B scholarship can be awarded to any Master student who do not fulfil the category A criteria defined above. A category B scholarship amounts to 20.000 for two years.

General Information

The EU requires that we maintain a geographical balance of admitted students that receive an Erasmus Mundus scholarship. This means that no more than two students from a single country may receive an EM scholarship for the IMSE program.

Individuals who have already benefited from an EMMC scholarship are not eligible for a second scholarship or another Community grant while pursuing their Erasmus Mundus master studies. Furthermore, students who have already received an Erasmus Mundus scholarship in previous years cannot apply for a subsequent Erasmus Mundus scholarship.

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