M.Sc. Service Management and Design (SMD)

WMG (Warwick Manufacturing Group), University of Warwick

Application deadline: 31st August 2014
Tuition fee:
  • £ 11,000 / Year (EEA)
  • £ 20,280 / Year (Non-EEA)
Start date: September  2014
Credits: 90 ECTS
Duration full-time: 12 months
Languages:
  • English
Location:
Delivery mode: On Campus
Educational variant: Full-time
More information: Go to university website

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Description

In today's complex business environment, where so much of global GDP is now service-related, service science is both an exciting and cruicial area in which busineses must increase their expertise to stay ahead. The Service Systems research group at WMG has been working alongside leading companies such as IBM, Rolls-Royce and BAE Systems in actively shaping research and teaching to answer the increasing demand for experts in this area.

Designed For

This MSc course is suitable for you if you want to work as a leader or manager of service functions within a variety of industries. You will learn the systems and techniques used to manage service functions and creation of value in the business across suppliers within the industry and within industry processes.

The programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer.

Contents

Through a combination of both practice and academic rigour you will develop the skills and knowledge to be able to:

  • Throughly understand customer needs and be able to manage business performance through the development of personal awareness/capabilities for managing services.
  • Understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.
  • Develop awareness of excellence in service from a variety of sectors from across the globe.
  • Understand the lifecycle of service systems and have a working knowledge of tools, techniques and trends for service design and management.
  • Understanding the principles of selling services and the implications on structuring a service organisation.
  • Gain the theoretical knowledge to understand and explain the emergent behaviour of systems and recognise the importance of data, process control and measures to drive the right behaviour.
  • Appreciate costing techniques and the implications of networks of value and lifecycle cost models to make the right decisions.
  • Have awareness of information systems and enabling technologies for service.

Learning Style

The taught component of the course is a mixture of traditional lectured material, syndicate/group work, large scale delivery, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

Requirements

  • Bachelor 2:2 (Hons) or equivalent
  • IELTS 6.5 (or IELTS 6.0 + pre-sessional)

English Language Requirements

IELTS band: 6.5
TOEFL iBT® test: 92

IMPORTANT NOTE: Since April 2014 the ETS tests (including TOEFL and TOEIC) are no longer accepted for Tier 4 visa applications to the United Kingdom. The university might still accept these tests to admit you to the university, but if you require a Tier 4 visa to enter the UK and begin your degree programme, these tests will not be sufficient to obtain your Visa.

The IELTS test is most widely accepted by universities and is also accepted for Tier 4 visas to the UK- learn more.

Funding

Funding for Master's degrees

Home/EU Applicants

  • Santander
  • Arts and Humanities Research Council Funding (AHRC)
  • Pearson Funding for External Research (in language testing and related areas)
  • Departmental scholarships
  • The Sir Richard Stapley Educational Trust
  • Entente Cordiale scholarships (for French students to study in the UK)
  • Postgrad Solutions Bursaries
  • WBS Scholarships

Overseas Applicants

  • Santander
  • Commonwealth Shared Scholarships
  • Banco de Mexico (FIDERH)
  • Pearson Funding for External Research (in language testing and related areas)
  • Fulbright-Warwick Scholarship
  • Warwick Marshall Scholarship
  • OSF/Warwick (formerly East European) Scholarships
  • WorldWideStudies (WWS) for Ukrainian citizens
  • Departmental scholarships
  • International Office Scholarships
  • Li Xiaoming Scholarship
  • Jubilee Scholarships 2012
  • Postgrad Solutions Bursaries
  • WBS Scholarships
  • Commonwealth Distance Learning Scholarships
  • Chevening Scholarships

The above scholarships include some that Warwick administers fully, some that Warwick administers partially in collaboration with a partner, and some that we are simply aware of. Please see the details of each individual funding source for how to apply - http://www2.warwick.ac.uk/services/academicoffice/gsp/scholarship/typesoffunding/masters

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