This MSc Service Management and Design (SMD) course is suitable for you if you want to work as a leader or manager of service functions within a variety of industries. You will learn the systems and techniques used to manage service functions and creation of value in the business across suppliers within the industry and within industry processes.
The programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer.
The project is worth 50% of the final grade and supports you in developing your personal research skills. Work on your project runs concurrently with your module work. .
You are expected to devote an appropriate portion of your time and intellectual effort to the project during the course i.e. approximately 900 hours or 6 months study.
The taught component of the course is a mixture of traditional lectured material, syndicate/group work, large scale delivery, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.
Industrial visits are available to all students and the course is assessed through post module assignments.
Each module will usually last one week.
This MSc is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.
The public sector faces huge challenges in terms of efficiencies. Successful adaption of manufacturing solutions and techniques and improving productivity to get more effective service delivery will help the sector meet some of the many challenges.
Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SME's to global organisations.
Tuition fee for the international students.)
European Economic Area tuition fee is applicable to the students from EU countries, Iceland, Liechtenstein, Norway and Switzerland.)
No work experience is required.
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