M.Sc. Service Management and Design (SMD)

  • On Campus
  • 12 months
  • GBP22340 Year (Non-EEA)
  • English
  • Request free info
WMG (Warwick Manufacturing Group), University of Warwick | Coventry, United Kingdom
In today's complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which businesses must increase their expertise to stay ahead. The Service Systems research group at WMG has been working alongside leading companies such as IBM, Rolls-Royce and BAE Systems in actively shaping research and teaching to answer the increasing demand for experts in this area.
Visit Programme Website Many students visit a programme website.

Description of Service Management and Design (SMD)

This MSc course is suitable for you if you want to work as a leader or manager of service functions within a variety of industries. You will learn the systems and techniques used to manage service functions and creation of value in the business across suppliers within the industry and within industry processes.

The programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer.

The project is worth 50% of the final grade and supports you in developing your personal research skills. Work on your project runs concurrently with your module work. .

You are expected to devote an appropriate portion of your time and intellectual effort to the project during the course i.e. approximately 900 hours or 6 months study.

Learning Style

The taught component of the course is a mixture of traditional lectured material, syndicate/group work, large scale delivery, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

This MSc is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

The public sector faces huge challenges in terms of efficiencies. Successful adaption of manufacturing solutions and techniques and improving productivity to get more effective service delivery will help the sector meet some of the many challenges.

Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SME's to global organisations.

Detailed Course Facts

Application deadline August
Tuition fee
  • GBP 22340 Year (Non-EEA)
  • GBP 12200 Year (EEA)
Start date October  2015 October
Duration full-time 12 months
  • English
Take an IELTS test
Delivery mode On Campus
Educational variant Full-time
Intensity Flexible

Course Content

  • Service Design and Delivery
  • Business Model Generation
  • Service Support Technologies
  • Innovation
  • Reputation and Relationship Management
  • Organisations, People and Performance
  • Financial Analysis and Control Systems
  • Project Planning, Management and Control
  • Leading Change

English Language Requirements

IELTS take IELTS test

IMPORTANT NOTE: Per 6 April 2015 only the English language tests from IELTS and Trinity College London are accepted for Tier 4 Visa applications to the United Kingdom. Other tests (including TOEFL, TOEIC, Pearson, City & Guilds) are no longer accepted for Tier 4 visa applications to the United Kingdom. The university might still accept these tests to admit you to the university, but if you require a Tier 4 visa to enter the UK and begin your degree programme, these tests will not be sufficient to obtain your Visa. Since the Trinity College London language tests must be taken in one of their exam centres in the UK, IELTS is now the only language test accepted for Tier 4 visas to the UK that can be taken worldwide.

The IELTS test is most widely accepted by universities and is also accepted for Tier 4 visas to the UK- learn more.

Requirements for Service Management and Design (SMD)

  • Bachelor 2:2 (Hons) or equivalent
  • IELTS 6.5 (or IELTS 6.0 + pre-sessional)

Work Experience for Service Management and Design (SMD)

No work experience is required.

More Information

We Are Helping Thousands of Students to Find a University Abroad!

Fortunately enough I was able to find StudyPortals. Right from the start of the application to getting the confirmation of admission I was using StudyPortals.
Shivprasad - India

Sign up for your personal newsletter and we will help you too.

We will send you all the information you need to find your dream study programme!

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS we offer you the chance to receive up to £10,000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.

Request free information from WMG (Warwick Manufacturing Group), University of Warwick instantly.

  • The fastest way to be in direct contact with the university.
  • All information comes for free.
  • No strings attached.

By sending the form, I confirm that I accept the Terms of Use and Privacy Statement.

Your privacy is important to us. We will keep your information confidential.

WMG (Warwick Manufacturing Group), University of Warwick, United Kingdom

United Kingdom WMG is an academic department of the University of Warwick, one of the UK’s top ten universities and the Times and Sunday Times University of the Year 2014-15. As a member of the elite Russell Group organisation of universities, we offer the very best in research, teaching and learning experience with unrivalled links with industries. This year, the University of Warwick also won the StudyPortals Award for Excellent International Student Satisfaction 2014.

  • Reset