M.Sc. Service Management and Design (SMD)

WMG (Warwick Manufacturing Group), University of Warwick

Application deadline: 31st August 2015
Tuition fee:
  • £ 11,500 / Year (EEA)
  • £ 21,280 / Year (Non-EEA)
Start date: October  2015
Duration full-time: 12 months
Languages:
  • English
Location:
Delivery mode: On Campus
Educational variant: Full-time
More information: Go to university website

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Description

In today's complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which business must increase their expertise to stay ahead. The Service Systems research group at WMG has been working alongside leading companies such as IBM, Rolls-Royce and BAE Systems in actively shaping research and teaching to answer the increasing demand for experts in this area.

Designed For

This MSc course is suitable for you if you want to work as a leader or manager of service functions within a variety of industries. You will learn the systems and techniques used to manage service functions and creation of value in the business across suppliers within the industry and within industry processes.

The programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer.

Learning Outcomes

Through a combination of both practice and academic rigour you will develop the skills and knowledge to be able to:

  • Thoroughly understand customer needs and be able to manage business performance through the development of personal awareness/capabilities for managing services.

  • Understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.

  • Develop awareness of excellence in service from a variety of sectors from across the globe.

  • Understand the lifecycle of service systems and have a working knowledge of tools, techniques and trends for service design and management.

  • Understanding the principles of selling services and the implications on structuring a service organisation.

  • Gain the theoretical knowledge to understand and explain the emergent behaviour of systems and recognise the importance of data, process control and measures to drive the right behaviour.

  • Appreciate costing techniques and the implications of networks of value and lifecycle cost models to make the right decisions.

  • Have awareness of information systems and enabling technologies for service.

Lean Six Sigma Green Belt Accreditation

Enrolment on the MSc Service Management and Design gives you the opportunity to take the “Lean Six Sigma Green Belt” course in addition to your Masters programme. This additional professional qualification aligns with the MSc project, the work undertaken for the Green Belt qualification can form the basis of the case for your dissertation.

After You Graduate

This MSc is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

The public sector faces huge challenges in terms of efficiencies. Successful adaption of manufacturing solutions and techniques and improving productivity to get more effective service delivery will help the sector meet some of the many challenges.

Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SME's to global organisations.

Take a look at our Alumni profiles to read about what some of our past students thought of the course and where they have gone onto work:

Graduates from Warwick are highly sought after by graduate employers. Employers often visit the campus to present to and recruit students directly from Warwick. You can also attend workshops run by the award winning Warwick Careers Service who offer assistance in finding graduates jobs for up to 3 years after graduation.
WMG also have their own placements Manager who actively looks for and promotes job opportunities to our students.

Contents

All courses start on Monday 5th October 2015.

Course structure

The course is modular - each student takes a combination of core and elective modules. 10 modules are studied and assessed in total. Modules consist of nominally 40 hours directed tuition in the form of lectures, seminars, group work, presentations, case studies and e-learning. This is covered in a full-immersion, intensive week.
The taught modules account for 50% of the Master's degree. A major individual research project, submitted in the form of a dissertation accounts for the other 50%.

Modules

Between 7 and 9 core modules are specified for each of the MSc courses and these modules are compulsory. The core modules for each course are listed on the relevant course pages.

In addition to the core modules you can choose additional elective modules from an extensive list to make up to 10 modules for the course. There are a range of elective modules available, focussed on management, business, technology and other subject areas. And so you can choose your elective modules to tailor the degree to your interest and to support your future career aspirations.

Assessment

The course is assessed through Post Module Assignments and a major research project.

Post Module Assignments (PMA)

At the end of every module you will be given a post module assignment (PMA). This is a piece of assessed, written work which enables you to delve more deeply into the subject area of the module. It should take you 40-60 hours to complete and the submission deadline is four weeks after the end of the module.

Project and Dissertation

Throughout the year, alongside your modules and PMA’s, you will undertake a major individual research project which you then submit in the form of a dissertation at the end of August, followed by an oral exam where your Project Supervisor and an independent supervisor will discuss your project with you.

You do not need to choose your project in advance. At the beginning of your MSc course, you will be provided with a wide range of project titles which you can choose from. Many projects relate closely to research developments in industry or research at WMG.

The project accounts for 50% of MSc grade and through choosing a project suited to your interest and future career aspirations, this another great way to tailor your degree.

Industry Relevance

WMG work closely with industry to ensure their course content is up to date and that what is being taught to students and the teaching methods used are relevant to today’s industry needs. Our courses are taught by academic staff with backgrounds in industry who are supported by visiting lecturers currently working in senior positions in industry. You will also have regular opportunities to go out on day trips to industry, visiting the sites of well-known companies to experience in practice the theory of what you learning and see how it is applied in industry.

Requirements

  • Bachelor 2:2 (Hons) or equivalent
  • IELTS 6.5 (or IELTS 6.0 + pre-sessional)

English Language Requirements

IELTS band: 6.5

IMPORTANT NOTE: Since April 2014 the ETS tests (including TOEFL and TOEIC) are no longer accepted for Tier 4 visa applications to the United Kingdom. The university might still accept these tests to admit you to the university, but if you require a Tier 4 visa to enter the UK and begin your degree programme, these tests will not be sufficient to obtain your Visa.

The IELTS test is most widely accepted by universities and is also accepted for Tier 4 visas to the UK- learn more.

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