Service Management and Design (SMD), M.Sc.

  • Application Deadline
  • 12 months
    Duration
  • 23460
    Tuition (Year)
    12800
    Tuition (Year)
  • English
    Language
In today's complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which businesses must increase their expertise to stay ahead. The Service Management and Design (SMD) research group at WMG University of Warwick has been working alongside leading companies such as IBM, Rolls-Royce and BAE Systems in actively shaping research and teaching to answer the increasing demand for experts in this area.
  • Overview
  • Programme outline
  • Key facts
  • Admission requirements
  • Fees and funding

About

This MSc Service Management and Design (SMD) course is suitable for you if you want to work as a leader or manager of service functions within a variety of industries. You will learn the systems and techniques used to manage service functions and creation of value in the business across suppliers within the industry and within industry processes.

The WMG University of Warwick programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer.

The project is worth 50% of the final grade and supports you in developing your personal research skills. Work on your project runs concurrently with your module work. .

You are expected to devote an appropriate portion of your time and intellectual effort to the project during the course i.e. approximately 900 hours or 6 months study.

Learning Outcomes

Through a combination of both practice and academic rigour you will develop the skills and knowledge to be able to:

  • Thoroughly understand customer needs and be able to manage business performance through the development of personal awareness/capabilities for managing services.
  • Understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.
  • Develop awareness of excellence in service from a variety of sectors from across the globe.
  • Understand the lifecycle of service systems and have a working knowledge of tools, techniques and trends for service design and management.
  • Understanding the principles of selling services and the implications on structuring a service organisation.
  • Gain the theoretical knowledge to understand and explain the emergent behaviour of systems and recognise the importance of data, process control and measures to drive the right behaviour.
  • Appreciate costing techniques and the implications of networks of value and lifecycle cost models to make the right decisions.
  • Have awareness of information systems and enabling technologies for service.
Learning Style

The taught component of the course is a mixture of traditional lectured material, syndicate/group work, large scale delivery, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

This MSc is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

The public sector faces huge challenges in terms of efficiencies. Successful adaption of manufacturing solutions and techniques and improving productivity to get more effective service delivery will help the sector meet some of the many challenges.

Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SME's to global organisations.

Programme Structure

Courses Included
  • Service Design and Delivery
  • Business Model Generation
  • Service Support Technologies
  • Innovation
  • Reputation and Relationship Management
  • Organisations, People and Performance
  • Financial Analysis and Control Systems
  • Project Planning, Management and Control
  • Leading Change
Elective Modules

You should choose at least two electives from the list of elective modules to bring the total number of modules to nine. If you gain exemption from some of the compulsory modules because of prior experience or qualifications, then you should choose more electives.

Recommended elective modules for SMD include:
  • Business Module Generation
  • Establishing a New Business
  • Business Strategy and Strategic Managment
  • Sales and Sales Management
  • Strategic Marketing
  • Global Business Environment
  • International Joint Ventures
  • Financial Strategy
  • Leadership
  • Supply Chain Integration
  • Information Risk Management and Governance
  • Globalisation and Outsourcing
  • Lean Principles and Application
  • Process Improvement Using Six Sigma.

Detailed Programme Facts

Test Scores

StudyPortals Tip: The UK government has confirmed new English-language testing requirements for visa and immigration purposes. Learn more

Academic Requirements

  • Bachelor 2:2 (Hons) or equivalent
  • IELTS 6.5 (or IELTS 6.0 + pre-sessional)

Tuition Fee Per Year

  • GBP 23460 International
  • GBP 12800 EEA
The Global Study Awards: Expand Your Horizons

The award recognises studying abroad as a positively life changing experience for many students as well as promoting intercultural understanding and tolerance. Successful candidates will receive up to £10,000 to be applied toward the cost of tuition fees.

Request free information from WMG University of Warwick directly

The fastest way to get answers from the university.

We help thousands of students to study abroad

Shivprasad
Fortunately enough I was able to find StudyPortals. Right from the start of the application to getting the confirmation of admission I was using StudyPortals.

Get a newsletter and an account to stay informed.

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, StudyPortals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.

Enter your qualifications