M.Sc. Service Management and Design (SMD)

  • On Campus
  • 12 months
  • GBP23460 per Year (International

    Tuition fee for the international students.

    )
    GBP12800 per Year (EEA

    European Economic Area tuition fee is applicable to the students from EU countries, Iceland, Liechtenstein, Norway and Switzerland.

    )
  • English ( Take IELTS test or Find a course )
| Coventry, England, United Kingdom
In today's complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which businesses must increase their expertise to stay ahead. The Service Management and Design (SMD) research group at WMG University of Warwick has been working alongside leading companies such as IBM, Rolls-Royce and BAE Systems in actively shaping research and teaching to answer the increasing demand for experts in this area.
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Description

This MSc Service Management and Design (SMD) course is suitable for you if you want to work as a leader or manager of service functions within a variety of industries. You will learn the systems and techniques used to manage service functions and creation of value in the business across suppliers within the industry and within industry processes.

The WMG University of Warwick programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer.

The project is worth 50% of the final grade and supports you in developing your personal research skills. Work on your project runs concurrently with your module work. .

You are expected to devote an appropriate portion of your time and intellectual effort to the project during the course i.e. approximately 900 hours or 6 months study.

Learning Outcomes

Through a combination of both practice and academic rigour you will develop the skills and knowledge to be able to:

  • Thoroughly understand customer needs and be able to manage business performance through the development of personal awareness/capabilities for managing services.
  • Understand the importance of experience and value to all stakeholders and be able to create a stakeholder map and use it to inform service design or redesign.
  • Develop awareness of excellence in service from a variety of sectors from across the globe.
  • Understand the lifecycle of service systems and have a working knowledge of tools, techniques and trends for service design and management.
  • Understanding the principles of selling services and the implications on structuring a service organisation.
  • Gain the theoretical knowledge to understand and explain the emergent behaviour of systems and recognise the importance of data, process control and measures to drive the right behaviour.
  • Appreciate costing techniques and the implications of networks of value and lifecycle cost models to make the right decisions.
  • Have awareness of information systems and enabling technologies for service.
Learning Style

The taught component of the course is a mixture of traditional lectured material, syndicate/group work, large scale delivery, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

This MSc is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

The public sector faces huge challenges in terms of efficiencies. Successful adaption of manufacturing solutions and techniques and improving productivity to get more effective service delivery will help the sector meet some of the many challenges.

Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SME's to global organisations.

Detailed Course Facts

Start dates and application deadlines

Starting in

    Apply until:
  • ( General

    General deadline, applies to everyone.

    )

Dates reflect the university's timezone.

Tuition fee
  • GBP23460 per year ( International

    Tuition fee for the international students.

    )
  • GBP12800 per year ( EEA

    European Economic Area tuition fee is applicable to the students from EU countries, Iceland, Liechtenstein, Norway and Switzerland.

    )
Duration full-time 12 months
Delivery mode On Campus
Educational variant Full-time

Course Content

Courses Included
  • Service Design and Delivery
  • Business Model Generation
  • Service Support Technologies
  • Innovation
  • Reputation and Relationship Management
  • Organisations, People and Performance
  • Financial Analysis and Control Systems
  • Project Planning, Management and Control
  • Leading Change
Elective Modules

You should choose at least two electives from the list of elective modules to bring the total number of modules to nine. If you gain exemption from some of the compulsory modules because of prior experience or qualifications, then you should choose more electives.

Recommended elective modules for SMD include:
  • Business Module Generation
  • Establishing a New Business
  • Business Strategy and Strategic Managment
  • Sales and Sales Management
  • Strategic Marketing
  • Global Business Environment
  • International Joint Ventures
  • Financial Strategy
  • Leadership
  • Supply Chain Integration
  • Information Risk Management and Governance
  • Globalisation and Outsourcing
  • Lean Principles and Application
  • Process Improvement Using Six Sigma.

English Language Requirements

IELTS Take IELTS test
6.5

IMPORTANT NOTE: The UK government confirmed new requirements for secure English language testing for visa and immigration purposes. Learn more

Requirements

  • Bachelor 2:2 (Hons) or equivalent
  • IELTS 6.5 (or IELTS 6.0 + pre-sessional)

Admission to UK universities often requires that students have completed a recognized Bachelor's degree. International students should consider taking a Pre-Master to gain access to UK universities when:

  • You are considered ineligible for admission
  • You need to improve your academic, study, research or language skills
Search all Pre-Masters

Work Experience

No work experience is required.

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WMG University of Warwick

Coventry, United Kingdom

United Kingdom We are an academic department of the University of Warwick, a top ten UK university and a member of the elite Russell Group organisation of universities. You can be confident studying in a department recognised for its excellence in research, the very best in teaching and learning and that has unrivalled links with business and industry. The University of Warwick also won the StudyPortals Award for Excellent International Student Satisfaction 2014.