M.Sc. Service Management and Design (SMD)

  • On Campus
  • 12 months
  • GBP22340 per Year (International

    Tuition fee for the international students.

    )
    GBP12200 per Year (EEA

    European Economic Area tuition fee is applicable to the students from EU countries, Iceland, Liechtenstein, Norway and Switzerland.

    )
  • English ( Take IELTS test or Find a course )
WMG, International Manufacturing Centre | WMG University of Warwick | Coventry, United Kingdom
In today's complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which businesses must increase their expertise to stay ahead. The Service Systems research group at WMG has been working alongside leading companies such as IBM, Rolls-Royce and BAE Systems in actively shaping research and teaching to answer the increasing demand for experts in this area.
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Description

This MSc Service Management and Design (SMD) course is suitable for you if you want to work as a leader or manager of service functions within a variety of industries. You will learn the systems and techniques used to manage service functions and creation of value in the business across suppliers within the industry and within industry processes.

The programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer.

The project is worth 50% of the final grade and supports you in developing your personal research skills. Work on your project runs concurrently with your module work. .

You are expected to devote an appropriate portion of your time and intellectual effort to the project during the course i.e. approximately 900 hours or 6 months study.

Learning Style

The taught component of the course is a mixture of traditional lectured material, syndicate/group work, large scale delivery, practical work, online learning and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

After You Graduate

This MSc is aimed at future leaders and managers in service based industries and focuses on the transition from product-centric to service-centric thinking. It is particularly relevant for manufacturing companies, however is not sector specific and would be equally relevant for roles within the public sector.

The public sector faces huge challenges in terms of efficiencies. Successful adaption of manufacturing solutions and techniques and improving productivity to get more effective service delivery will help the sector meet some of the many challenges.

Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SME's to global organisations.

Detailed Course Facts

Application deadline August
Tuition fee
  • GBP 22340 per year (International

    Tuition fee for the international students.

    )
  • GBP 12200 per year (EEA

    European Economic Area tuition fee is applicable to the students from EU countries, Iceland, Liechtenstein, Norway and Switzerland.

    )
Start date
Duration full-time 12 months
Delivery mode On Campus
Educational variant Full-time

Course Content

Courses
  • Service Design and Delivery
  • Business Model Generation
  • Service Support Technologies
  • Innovation
  • Reputation and Relationship Management
  • Organisations, People and Performance
  • Financial Analysis and Control Systems
  • Project Planning, Management and Control
  • Leading Change

English Language Requirements

IELTS Take IELTS test
6.5

IMPORTANT NOTE: The UK government confirmed new requirements for secure English language testing for visa and immigration purposes. Learn more

Requirements

  • Bachelor 2:2 (Hons) or equivalent
  • IELTS 6.5 (or IELTS 6.0 + pre-sessional)

Work Experience

No work experience is required.

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